Archive for the 'Learning & Development' Category

Practicing the learning organisation(II) – a dialogue with Valerie Anderson, Magnus Persson and Peter Strupp

Summit

Preparing for the third edition of Learning & Development Summit, we continue the dialogue with the panel members. Today we reveal the answers of Valerie Anderson, Magnus Persson and Peter Strupp.

Roxana Mocanu, ITOL: “Why is the learning organization so important into practice?”

Magnus Persson, Learning Teacher Network: One of the reasons I see is the need to create true learning environments, where transfer of knowledge and experience as well as collective inquiry exist in reality (in other words, the end of individual ‘silent knowledge’); where a common vision for learning and doing can be formed; and, where mistakes are welcome and seen as opportunities for learning.

Dr. Valerie Anderson, CIPD, University of Portsmouth: Learning Organization ideas are important to put into practice as they are the foundation for organizations to change and adapt. They provide the basis for change, adaptation and transformation. Although Learning Organization ideas have been recognised for over thirty years as important to achieve competitive advantage, nowadays the Learning Organization idea is even more important to help organizations change and adapt to enable organizations to survive, innovate and prosper in difficult economic circumstances.

Peter Strupp, AchieveGlobal: In practice, while many organizations proclaim themselves a “learning organization”, the execution is still very poor. The proper use of organizational diagnostics and learning transfer methods for business impact, need a great deal of improvement in organizations around the world. There are huge possibilities here, and most senior business leaders do not recognize how much shareholder value can be created through well executed human capital initiatives.

Roxana Mocanu, ITOL: “What is the CEO of an agile organization taking care of most: Command or Control?

Peter Strupp: I believe that the senior leader has an obligation to ensure the values and beliefs of the company are adhered to. However, in order for there to be high growth, there needs to be decentralized collaboration. Leaders need to listen to their people. Continue reading ‘Practicing the learning organisation(II) – a dialogue with Valerie Anderson, Magnus Persson and Peter Strupp’

Organizatia care invata – dialog cu Alecsandra Litu, Gigi Andries si Marius Brasoveanu

Summit

Ne pregatim pentru a III-a editie a Learning&Development Summit si raspundem impreuna cu invitatii nostri la intrebari despre organizatia care invata.

Roxana Mocanu, ITOL: De ce este “organizatia care invata” importanta in practica?

Marius Brasoveanu, The Learning Business: Organizatia care invata este la fel de importanta pentru piata, cum este un om inteligent important pentru umanitate. Nu poti supravietui, in mod natural, fara a avea un anume grad de inteligenta. Supravietuirea presupune invatare. De-a lungul istoriei, oamenii au coagulat structuri sociale, norme morale si coduri civile pentru a-i ajuta pe aceia dintre ei care, altfel, n-ar putea supravietui de unii singuri din lipsa de putere sau din lipsa de inteligenta. Pentru organizatii insa, nu exista familie, nu exista politici sociale sau indemnizatii de handicap. Organizatia trebuie sa supravietuiasca natural, prin sine insasi, iar acest lucru presupune un consum de inteligenta si, deci, multa invatare.

Alecsandra Litu, ROI Institute – Achieve Global: O organizatie care invata este o organizatie care se transforma in mod continuu pentru a raspunde provocarilor pietei. Nu cred ca poti exista in piata pe termen lung fara a integra, chiar daca nu intotdeauna constient sau coerent, un fel de a face lucrurile similar “organizatiei care invata”. Diferenta pana la urma cred ca o face felul in care acea organizatie reuseste sa se adapteze la nevoile tuturor jucatorilor implicati in viata ei (actionari, clienti, angajati, parteneri, societate) si cum transmite acest lucru in toate straturile organizatiei astfel incat sa maximizeze invatarea din fiecare resursa, idee sau proiect nereusit.

Gigi Andries, Evolutiv Consultants Network: Eu cred ca in practica putem vorbi despre o organizatie care invata, daca poate genera acea cultura de invatare si dezvoltare in dublu sens: dinspre organizatie catre oameni si dinspre oameni catre organizatie. Am un exemplu din experienta mea manageriala si de consultanta: O mare companie multinationala prezenta si in Romania a generat recent un proiect major de retehnologizare. Lucrul acesta a oferit membrilor echipei de proiect foarte multe provocari, de multe ori lucruri noi, cu care nu s-au mai confruntat. Sigur ca asta a insemnat si erori, si stres si nopti nedormite si multe riscuri precum si depasirea inevitabila a triplei constrangeri a oricarui proiect: cost-timp-calitate. Dar oamenii aceia la final erau cu totul altii decat la inceputul proiectului. Invatasera multe lucruri, acumulasera experienta si lectii pe care nici o teorie nu li le-ar fi putut oferi. Si lucrul grozav pe care l-au facut a fost faptul ca, din proprie initiativa au dat lectiile invatate intregii organizatii: au reflectat la ce li s-a intamplat, au scris manuale, au organizat workshop-uri in alte departamente ale organizatiei, s-au oferit sa preia sau sa fie parte din alte proiecte.

Marius Brasoveanu: O intrebare din practica: are organizatia o inteligenta a sa, proprie? Poate ea sa invete ca entitate? Sau invata doar oamenii sai? Invatarea organizationala este suma invatarilor individuale sau apare ceva in plus? Cum poate invata, in practica, o organziatie si de ce este important sa invete? Continue reading ‘Organizatia care invata – dialog cu Alecsandra Litu, Gigi Andries si Marius Brasoveanu’

Organizatia agila – cum transferam agilitatea in strategiile de L&D?

Una dintre cele mai uzitate fraze din jargonul de afaceri este aceea de „agilitate organizationala”. A devenit aproape obligatorie in limbajul managerial si a fost adoptata ca parte a misiunii corporatiste de companii precum IBM, Fujitsu si Oracle.

Cu toate acestea, utilizarea in exces a termenului nu ar trebui sa umbreasca faptul ca agilitatea este cruciala pentru succesul sau esecul unei afaceri in perioada post-recesiune, in special in ceea ce priveste trainingul.

Aceasta se aplica domeniului de Learning & Development la fel ca oricarui alt domeniu din business. Departamentul de L&D si strategia L&D vor fi intotdeauna determinate de mediul in care exista afacerea si este responsabilitatea L&D sa reactioneze la schimbare, mai degraba decat sa astepte ca aceasta sa apara neanuntata.

Cu toate acestea, pe fondul scaderii economice de acum trei ani, departamentul de L&D s-a dovedit a fi destul de neputincios. A fost prea des definit de structuri mari si impovaratoare, de silozuri de informatii intre birourile si echipele din diferite tari si de o structura de training care nu a fost aliniata indeaproape cu scopurile organizationale si nu a fost suficient de robusta pentru a identifica talentele.

Prin urmare, cum putem invata de la perioada de recesiune sa devenim mai agili in strategiile de L&D? Continue reading ‘Organizatia agila – cum transferam agilitatea in strategiile de L&D?’

Practicing the Learning Organisation – a dialogue with Harry Bundred and Perry Timms

Summit

Preparing for the third edition of Learning & Development Summit, Roxana Mocanu started a dialogue with the panel members. Today we reveal the answers of Harry Bundred and Perry Timms.

Roxana Mocanu, ITOL: “Why is the learning organization so important into practice?”

Perry TimmsPerry Timms, The Big Lottery Fund: “A true learning organisation is one that puts a real value on learning and not just a rhetorical mantra to sound good. Why should an organisation be a learning one?  It’s about a number of things but in the turbulent times we are in, it appears to be mostly about survival. Kodak and Woolworths are 2 names from my childhood that don’t appear to have been learning organisations through their collapses.  If they were learning organisations, they’d see what consumers wanted and needed and they’d find this not in market research or consultant-led change programmes, they would listen to their staff and learn from and with them. Therefore a learning organisation has to be a listening one, an enabling one and a persuasive one.  Listening means truly setting up processes and channels to capture staff feedback and ideas. Enabling means allowing staff time to be curious about their role, their immediate environments an the wider operating context and persuasive – sometimes people need persuading that they can make a difference, their views are valid and they should take time to be curious, reflective and creative.

Harry BundredHarry Bundred, ITOL:  “The learning organisation concept has now been around for 20 years approx. and I am yet to see much evidence of a true Learning Organisation in practice. Whilst it still remains a popular theory for discussion the step into practice appears to be a reluctant one for many organisations to take. I suspect it is a bit like trying to turn an oil tanker at sea, by that I mean the time, distance and energy required is far greater than first thought – and organisational stamina is rarely up to it.”

Perry Timms:The learning organisation sets the frame for learning, does something with the insight or ideas the learning frame delivers and keeps the learning stimulus through persuasive dialogue with staff. In practice, creating a learning organisation is not as easy as it sounds but when it takes hold, it is as valuable as further capitalisation.”

Roxana Mocanu: “In light of the Agile Organization model as being described by R. Atkinson, what should the CEO of an agile organization take care mostly: command and/or control? Continue reading ‘Practicing the Learning Organisation – a dialogue with Harry Bundred and Perry Timms’

ITOL CEE presenting its mentoring and coaching project in Paris

“Mentoring is a helping relationship based on an exchange of knowledge, experience and goodwill. Mentors help someone less experienced gain confidence, clearer purpose, insight, and wisdom. In developmental mentoring, the mentor, too, is changed by the relationship.”

It came from the conflict between the need for the manager to control staff and to support and develop them.

My first contact with the EMCC was an article I read and annotated – At Double – The Two Davids: meet the pioneers of the profession, in Coaching at Work, May 2009 issue; the two Davids – Clutterbuck and Megginson – have been introduced as a powerful double act on the coaching and mentoring circuit. And they’ve had some of their ideas halfway up a mountain. Mention mentoring to a bunch of coaches, L&D and HR and chances are Prof. David Clutterbuck name will come out. He set up the EMC European Mentoring Centre in 1992, together with D. Megginson. I am teaching mentoring myself at HR Enterprise Balkan using his books and materials. It helps us make a distinction between mentoring and coaching which are almost always referred together.

Prof. David Clutterbuck will sustain his Master Class on mentoring in Bucharest, on the 18t of October 2012.

ITOL Central Eastern Europe’s workshop at the EMCC XVIII International Conference, 17-19 November 2011, Paris celebrated the success of “The DNA of Learning & Performance” project we have run within a Romanian client company. Our clients have been invited to attend and be part of the panel. The participants found out how we have designed, implemented and monitored a Job Rotation at the top executive level and how mentoring and coaching secured the risks. Continue reading ‘ITOL CEE presenting its mentoring and coaching project in Paris’

Știați că există o arie organizațională unde investiția poate avea un randament mai mare de 500%?

Putem demonstra statistic că la nivel internațional, dintre cele peste 2000 de companii care au implementat metodologia ROI Phillips de măsurare a impactului investițiilor în oameni, în numeroase cazuri, randamentul a fost mult mai mare de 500%. Surprinzător sau nu, zona în care randamentul investiției este unul dintre cele mai mari din punct de vedere statistic este cea a resursei umane.

Efectul de levier al investiției în oameni. Deși investiția în resurse umane ar putea părea mai puțin tangibilă, acest fenomen are o explicație simplă: atâta timp cât angajații zilelor noatre lucrează mult mai interdependent decât muncitorii de pe linia de asamblare de la Ford de la începutul secolului, o schimbare constructivă în comportamentul lor influențează mulți alți oameni și conduce la un impact semnificativ în indicatorii organizației. Dacă voi învăța să țin ședințe mai eficiente, va crește angajamentul celor implicați și atenția lor la implementare. Prin urmare, vor crește indicatorii de succes ai proiectului: durată și costuri în buget. Și toate acestea pentru că am învățat la un curs să structurez o agenda și să ofer feedback diplomat.

Am învățat că acest lucru se întâmplă, cu o condiție: transferul în practică.Să ne asigurăm că ceea ce au învățat participanții în ințiativa de learning nu rămâne între cei patru pereți în care au aflat informația sau au dobândit abilitatea, ci aplică în mod consecvent în activitatea de zi de zi; că eforturile lor sunt monitorizate, iar rezultatele – consemnate. Uneori lucrurile nu se întâmpla așa. Deși compania de training sau consultanță implicată a fost profesionistă și a susținut un training excepțional, iar feedback-ul participanților a fost încântător, nu se văd schimbări în comportament.

What gets measured gets done(Peter Drucker). Măsurătorile de tip ROI pot reprezenta o soluție la problema de mai sus. Continue reading ‘Știați că există o arie organizațională unde investiția poate avea un randament mai mare de 500%?’

Learning Manager 2.0

Confucius said: I hear and I forget. I see and I remember. I do and I understand. This simple principle implies that people learn better when they experience the learning for themselves.

Am construit impreuna cu partenerii de la CROS – Centrul de Resurse pentru Organizatii Studentesti, un curs in care “profesorul” are un rol complex de facilitator, ghid, expert sau consultant. Timp de 4 luni am creat impreuna cu participantii un proces de invatare adaptat nivelului la care sunt atat ei cat si organizatia din care provin, pe tema “Learning Manager”. Organizatiile care si-au trimis reprezentantii la acest curs, prin intermediul comunitatii de practici HRemotion, sunt: ASER – Asociatia Studentilor Economisti din Romania, ASPSE – Asociatia Studentilor la Psihologie si Stiintele Educatiei, VIP – Voluntari pentru Idei si Proiecte, Business Club – clubul de antreprenoriat al VIP.

Am pornit de la obiectivele de invatare personale ale fiecarui participant la curs si astfel am stabilit temele si conceptele importante:

  • Training Needs Identification vs Training Needs Analysis
  • Obiective de invatare
  • Designul invatarii
  • Metode/mijloace de invatare
  • Evaluarea invatarii
  • Learning Plan

Am invatat colaborativ (impartasind articole si studii de caz), din practica (vazand ce a functionat intr-o organizatie sau alta), ascultand parerea expertului practician, aplicand (in propriile proiecte) si reflectand (cu ajutorul Jurnalului de invatare). Continue reading ‘Learning Manager 2.0′

Learning & Development Summit. Concluzii

ITOL a fost pe 27 aprilie gazda evenimentului Learning & Development Summit. In sala Paris a Hotel Novotel s-au intalnit cei mai importanti actori ai pietei romanesti de LifeLong Learning din sectoarele privat, public si voluntariat.

Tema centrala a evenimentului a fost „Etica in invatare si dezvoltare” si a fost dezbatuta in prima parte a evenimentului de un panel de profesionisti din mediul public si privat: Gheorghe Andries (Senior Partner Evolutiv Consultants Network), Traian Bruma (Learning Architect @ CROS), Aurel Graur (Inspector al ISJ Prahova si membru al retelei Pestalozzi de formatior ai Consiliului Europei), Margareta Mares (General Manager Europharm), Diana Rosetka (Director AchieveGlobal), moderat de Roxana Mocanu (Consultant, Director ITOL)

Membrii panelului ne-au expus, in dialog cu participantii,  cate o situatie de etica traita si solutia pe care au gasit-o pentru rezolvare:

  • chiar ii ajutam, in calitate de trainer pe oamenii in fata carora ne aflam, daca nu sustinem si prin fapte ceea ce “predicam”?
  • oare 5Kg de diplome sunt bune? mai bune decat 100gr sau 50 gr?
  • in ce directie sa influentez, ca mentor, un invatacel – sa fie echilibrat si sa isi ia si diplome sau sa renunte de tot la ceea ce numim noi “invatare formala” si sa se bazeze exclusiv pe educatia nonformala? Cum ar arata o lume fara diplome?
  • dilema unui consumator de educatie – cum personalizam programele de training astfel incat sa nu daunam unicitatii si capacitatii de a fi creativ si de a inova a fiecarei persoane?
  • dilema unui furnizor de training – ce ar trebui facut pentru a respecta regulile de copyright in comunitatea de L&D din Romania?

Continue reading ‘Learning & Development Summit. Concluzii’

Recomandat de ITOL. Interviu cu Alex Kock, tutor la Executive MBA, Interact

  • What are the common elements in learning you have met all over the world and how do you use these elements when building the training programmes? (eg learning attitude, ability to learn or change, …)

A.K: Learning in a business context means nothing unless it results in a change in behavior, which leads to an improvement in business performance. The way adults learn is dramatically different from the way children learn. Adult learners are required to be ‘intelligent’ in multiple aspects of their interaction with the environment (their behavioral skills, the understanding of business, their linguistic ability etc). Therefore trainers should embrace the differences, needs and learning preferences of individuals as much as possible, and design learning interventions so that each individual can be reached in an optimal manner.

Catering for the diversity of the individuals’ needs, preferences and learning styles in a learning intervention is very difficult when you have a bigger audience. However, there are some universal adult based learning principles that enhance learning interventions. The principles that seem to work all over the world are the following:

Adults learn better when they understand the context of the subject matter or when the subject matter is explained to them within the context of their own reality. For instance, an MBA lecture is more successful when delegates can clearly see the applicability to their own working environment. Delegates want to understand the relevance for them and their organizations.

Confucius said: I hear and I forget. I see and I remember. I do and I understand. This simple principle implies that people learn better when they experience the learning for themselves. Experiential and discovery learning methodologies, in our view, deliver a better probability of behavioral change.

It is sad that so many learning interventions take place without bringing about any behavioral change, and therefore making no significant impact on the success of the business. Behavior in the business context is largely a function of our paradigms, assumptions and instinctive responses to the business environment.

These paradigms, assumptions and instinctive responses are shaped and the brain is wired by our genetic make up and our exposure to the environment. Most business decisions are taken at an intuitive level, which is informed by paradigms that we are not necessarily aware of. Unless we assist the learners to critically analyze their paradigms and give them the opportunity to test the validity of their paradigms, no behavioral change will take place.

Eistein said: ‘doing the same thing over and over again and expecting  a different result is the definition of insanity’. This means that learning interventions need to help the learners to discover why doing things in a different way is necessary.

Continue reading ‘Recomandat de ITOL. Interviu cu Alex Kock, tutor la Executive MBA, Interact’

Etica in invatare, primul eveniment ITOL in 2011

atmosfera evenimentuluiIn 2011, ITOL – Institute of Training and Occupational Learning va ofera evenimentul Learning Lounge intr-un format nou: o idee, un invitat, itinerariu in cautarea unui spatiu de invatare neconventional.

Vineri, 18 martie, am lansat noul concept de eveniment pe o tema semnalata de membrii institutului: “etica in invatare“.

Am ales un spatiu inedit  - Thomas Antiques - un „concept-store” care imbina atmosfera unui vechi bar elegant  din centrul vechi al Bucurestiului cu experienta cumparaturilor. Continue reading ‘Etica in invatare, primul eveniment ITOL in 2011′